q22 Privacy Policy
The q22 platform takes your personal data seriously. This policy clearly explains how data is collected, stored, and used.
Introduction and Purpose
Purpose of This Policy
This Privacy Policy applies to everyone who accesses the website, including Myanmar residents who use the q22 platform. It sets out clearly how we collect, store, protect, and use your information.
Who This Applies To
This policy applies to everyone who has an account with q22, uses our services, or visits our website. Continuing to use our services means you accept this policy.
Information We Collect
When providing q22's services, we collect information in the following categories.
Personal Information
- Full name (first name / last name)
- Date of birth
- Email address
- Phone number
- Identity verification information (for KYC checks)
Financial information
- KBZPay, Wave Money and AYA Pay account details
- Bank account name and number (for bank transfer)
- Deposit and withdrawal records
- Payment change records
Gaming records
- Game types played
- Betting and win/loss records
- Bonus usage records
- Time spent on platform and communication records
Technical data
- IP address
- Browser type and version
- Device information
- Cookies and tracking records
- Website browsing history
Communication records
- Live chat inquiry records
- Email records
- Customer service actions
- Complaints and feedback
Referral data
- Registration activity of referred users
- Referral link click records
- Financial records related to referrals
Data storage and protection
q22 puts in place broad technical and administrative measures to keep your information secure.
SSL encryption
All data transmitted across the website is encrypted using SSL (Secure Socket Layer) technology. Bank-grade encryption keeps your information out of third-party hands.
Data access control
Our staff can only access data relevant to their specific duties. Access is controlled through strict verification methods, and no staff member is permitted to access data without a valid reason.
Data retention period
We keep your personal information for as long as your account is active and for as long as it is needed to provide our services. Data beyond the legally required retention period is deleted or anonymised.
Security guarantees
What is the data used for
Collected data is used only for the purposes listed below. Data will not be used for any purpose not stated here.
Account management
Used for registration, KYC verification, access authentication, and maintaining continued access to services.
Payment processing
Used to process deposits, withdrawals, and financial verifications accurately. This includes maintaining KBZPay, Wave Money, AYA Pay and bank transfer account records.
Customer service
Data is used to resolve customer inquiries, issues, and requests through live chat and email.
Platform improvement
Aggregate data is analysed to improve services and understand player behaviour. No individual's data will be identified.
Bonuses and promotions
Gaming and financial data is used to verify bonus activity, award VIP tier rewards, and check welcome bonus compliance.
Fraud prevention
Data is used to detect financial fraud, unauthorized account access, and betting patterns that violate our terms.
Legal Compliance
Data is retained to fulfill financial obligations and to respond to requests in accordance with applicable laws and regulations.
Notifications
If you have opted in, we will notify you by email about promotions and service updates. You can unsubscribe from notifications at any time.
Cookies and Tracking Technologies
About Cookies
Cookies are small data files stored in your browser by a website. q22 uses cookies for the following purposes —
- To keep your session active (session cookies)
- To understand browsing patterns on the website
- To improve service performance (performance cookies)
- To measure promotion effectiveness (analytics cookies)
Cookie Controls
You can block cookies through your browser settings. Please note that disabling certain cookies may cause some website features to not work properly and may affect your gaming experience. We consider only Essential Cookies as strictly necessary and respect your browser settings for all other cookie types.
Third Parties and Data Sharing
Permitted Disclosure Situations
- Payment processing partners (KBZPay, Wave Money, AYA Pay) — for operational purposes only)
- Requests made under legal or court order
- Fraud prevention partner services
- Our technology service providers (under confidentiality agreements)
Never Disclosed To
- Advertising companies for sale
- Data broker networks
- Unrelated third parties
- Any retail or market research companies
Your Rights
You have the following rights regarding your personal data on the q22 platform.
Right to Access
You have the right to a copy of the personal data we hold about you. You can request it by contacting [email protected].
Right to Correction
You can request that incorrect personal data be corrected. There are also options to update your information directly in your account settings.
Right to Deletion
You can request that your data be deleted. Please understand that in some cases we may need to retain certain data due to legal obligations.
Right to Object
You have the right to object to certain purposes of data processing. You have the right to opt out of your data being used for advertising or marketing.
Right to Data Portability
You have the right to request that your personal data be provided in a readable, structured format.
Right to Restriction
You can request that processing of your data be restricted without having it deleted. This option is available during periods when a matter is under review.
How to Submit a Request
Contact [email protected] to exercise any of the rights listed above. We will acknowledge your request and respond as quickly as possible unless there is a reason we cannot. Please understand that you may need to provide proof of identity so we can verify data ownership.
Protection of Users Under 21
Age 21+ Only
q22 services are for adults aged 21 and above only. We do not knowingly collect or store personal data from anyone under 21. Date of birth is verified at registration, and if a user is found to be under 21, their account will be immediately blocked and their data deleted.
If you are a parent or guardian and suspect that someone under 21 is accessing the q22 platform, please contact us at [email protected].
Warning
If we find that false information was provided to confirm someone is under 21, the account will be suspended and all data immediately deleted. We also reserve the right to handle any funds without refund if we determine it is appropriate to do so.
Policy Updates
Policy Updates
q22 may update this Privacy Policy from time to time. Any revised policy will be published on the website, and the "Last Updated" date will be noted accordingly.
Update Notifications
If there are significant changes, we will notify you at your registered email address. Continuing to use our services after any changes means you accept the updated policy.
Contact Us About the Privacy Policy
Contact Methods
For any questions or requests regarding this Privacy Policy —
Response Times
Our customer support team is available 24/7 on Myanmar Standard Time (MMT). Privacy-related requests will be handled as quickly as possible. Please note that complex requests may take longer due to the data ownership verification process.